Whether we have openings or not, if SVI looks like the kind of company that would be a good fit for your skills and career goals, send us your resume and a cover letter. We would love to hear from you!
Opening for Client Solutions Manager
About SVI’s Client Solutions Team
There’s a Russian proverb that says there’s no shame in not knowing something – the shame is in not finding out. That’s why SVI’s Client Solutions team invests so much time learning about the cultures, needs and goals of our clients. It’s the way we partner with clients to design and deliver programs that actually bring lasting results.
SVI focuses on creating fully customized learning and development processes that support the unique and complex needs of our clients. Our Client Solutions team is the service arm that manages these complex needs and deliverables.
Job Description: Manager of Client Accounts, Client Services, Account Manager
The Client Solutions Manager ensures that the client’s needs and vision for each project are clearly communicated internally and that the solution we deliver meets or exceeds the client’s expectations. Candidates for this role need to be effective at solving problems, negotiating for both our clients and SVI, and maintaining budgets and timelines.
The right SVI-er for Client Solutions is:
An innovative thinker with the ability to problem solve “on the fly.”
A clear communicator, showing the ability to explain complex processes to clients with ease.
An action-oriented leader who favors initiative and progress over the status quo.
An empathetic listener.
Able to manage and maneuver a wide variety of personalities and perspectives to discover an effective solution.
Minimum requirements
Two years’ experience serving a complex client base.
Bachelor’s degree or higher.
Two years’ experience growing client revenues and forming strategic client relationships.
Responsibilities include:
Generate ideas and manage multiple organizational development projects comprising discovery, strategy, design and development scoping.
Lead client interactions including brainstorming, reviews, producing timelines, daily communication on project deliverables and status reporting.
Develop plans for client growth and retention.
Lead internal communications to effectively communicate client needs, project scope, timelines and budget parameters.
Facilitate project deliverables while maintaining SVI quality and brand.
If you think this position is for you, please e-mail your resume along with a cover letter to Liz Slape.
